Volunteer Role: Administration Volunteer
Location: The HOST Space, St Luke’s Church, Portsmouth, PO5 4LH
Time: Tuesday-Thursday (the days and hours can be flexible)

Portsmouth City of Sanctuary (PCoS) is a non-political humanitarian organisation helping asylum seekers, refugees and vulnerable migrants in the Portsmouth postcode.  We are proud to be supported by a number of local organisations, projects and services. With values of compassion, community and choice we are committed to welcoming, orientating and advocating for clients. Our dedicated team makes this happen.

What you will be doing:

As an Administration Volunteer you will support our Casework Team by providing administrative support to ensure and maintain the smooth delivery of our service to clients.  

• Updating and maintaining client case notes using the client database
• Scanning documents
• Responding to referrals and uploading details to the client database
• Prepare and maintain caseworker resources for the Refugee Hub
• Provide administrative support to the Operations and Safeguarding Lead – this could include updating the shared drive
• Monitoring emails and enquiries and forwarding them to the appropriate team member.

Skills/qualities you will need for this role:

• Good administrative skills
• Digital skills – ability to use IT, email
• Data entry skills
• Good attention to detail
• Calm, patient and methodical approach
• Excellent communication
• Enjoy being part of a team
• Reliability and good time management
• Enthusiasm and support for PCoS and its projects

Although not essential, experience of using Google Workspace would be useful for this role – training will be provided.

References: Yes

Age: 18 years minimum

Portsmouth City of Sanctuary volunteers are offered:

• Full induction
• Training for new volunteers
• Regular support – and to be part of a dedicated and supportive team
• Access to other PCoS volunteering opportunities
• Opportunity to join team social events